1. What is NicPucks?
NicPucks is an online retailer specializing in premium nicotine pouches. We focus on providing adult customers with a convenient, discreet, and smoke‑free alternative to traditional tobacco products.
2. Who can purchase from NicPucks?
You must be of legal age to purchase nicotine products in your jurisdiction. Age verification is required at checkout. Orders placed without successful age verification will be cancelled.
3. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You’ll be asked to verify your age and provide payment and shipping details.
4. What payment methods do you accept?
We accept major credit and debit cards through secure, PCI‑compliant payment gateways. All transactions are encrypted for your protection.
5. Can I cancel my order?
Orders may be cancelled or changed only if the package has not yet left our facility.
- Some orders are processed within one hour, while others may take up to 24 hours or more.
- Once shipped, orders cannot be cancelled or modified.
To request a cancellation, email us at Sales@nicpucks.com during business hours.
6. What is your return policy?
- Returns are accepted within 15 days of delivery for unopened, sealed, and unused products.
- Opened or partially used pouches cannot be returned.
- Refunds are issued to the original payment method within 5–10 business days after inspection.
- Shipping fees are non‑refundable unless the return is due to our error.
For full details, see our [Return & Refund Policy].
8. How long does shipping take?
- Standard shipping: 3–7 business days within most regions.
- Your order will come with a tracking # that will allow you to check on status of delivery and estimated time of arrival
9. What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.
10. How do I contact customer support?
For any questions or concerns, reach out to us at:
📧 Sales@nicpucks.com
📧825-333-7825(PUCK)